Terms of Service

These Terms of Service ("Terms") govern your access to and use of DeliverySigner (the "Service"). By creating an account or using the Service you agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to do so. The Service is provided by Patience and Fortitude Ltd (registered in England and Wales, company no. 14551744), 20-22 Wenlock Road, London, N1 7GU, England.

1. The Service

DeliverySigner provides digital proof of delivery, container and seal tracking, email-to-job import, invoice-to-POD matching, document splitting, cloud export, SMS and WhatsApp notifications, customer POD email, reporting and related back-office features for intermodal and container haulage operations.

DeliverySigner is a supplementary service to a traffic management system and is intended for delivery note generation and associated proof-of-delivery record-keeping. It does not replace, and is not a substitute for, a traffic management or transport planning system. You remain responsible for the operation, accuracy and compliance of any traffic management system you use alongside the Service.

2. Accounts

• You must be at least 18 years old and provide accurate, current information when registering.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Administrators who invite users to their company account confirm they are authorised to do so, and are responsible for the acts and omissions of their invited users.
• One company account is intended for one organisation. You may not share access outside your organisation.

3. Acceptable use

• You will use the Service only for lawful purposes and in compliance with all applicable transport and data-protection laws.
• You confirm that you have the right and any necessary consent to forward emails to the Service and to share any personal data those emails or POD documents contain.
• You will not abuse, overload, reverse engineer, scrape, or attempt to disrupt the Service, nor submit malware or infringing material.

4. Your content and data

You own your delivery data and other content you submit. You grant us a worldwide, non-exclusive licence to process that content solely to provide and improve the Service. You are responsible for the accuracy of the data you submit and for having a lawful basis to share any personal data it contains.

Backups and data loss. The Service provides built-in export and cloud-export features so you can maintain your own copies of your delivery notes, signed PODs, invoices and related documents. You are strongly advised to use these features regularly and to keep independent backups of your data, including local copies stored separately from the Service and off-site backups held at a different physical location. No single system, including ours, can eliminate the risk of data loss from events such as fire, theft, flood, hardware failure, provider outage, cyber-attack or other malicious action. You are responsible for maintaining a backup strategy appropriate to the importance of your records, and you should not rely on the Service as the sole repository of your business-critical data.

We take reasonable measures to protect data held within the Service, including encryption and the hosting provider's infrastructure resilience, but we do not warrant that data will be recoverable in every circumstance. To the maximum extent permitted by law, we are not liable for loss of data to the extent that such loss results from your failure to maintain adequate independent backups as advised above, or from events outside our reasonable control.

5. Email and messaging features

Email-to-job import runs through third-party providers. By forwarding emails to your unique inbox you authorise us to parse and store their content and attachments to operate the Service. SMS and WhatsApp messages are sent through Twilio; you consent to those messages, standard network rates may apply, and the Service must not be used for emergency or safety-critical communications.

6. Payments and credits

• Credits are denominated in GBP and are billed through Stripe at the price displayed at the time of purchase.
• Purchased credits apply to future deliveries. Unless required by law, purchased credits are non-refundable.
• Where you enable auto top-up, we will charge the configured amount when your balance falls below the threshold you set.
• Taxes, where applicable, are your responsibility. We may change pricing on reasonable notice.

7. Third-party services

The Service integrates with Google Drive, OneDrive, Stripe, Twilio, Resend and CloudMailin, among others. Their respective terms apply to your use of those services, and we are not responsible for their availability or conduct.

8. Service availability

We provide the Service on a best-efforts basis and do not guarantee uninterrupted availability. We may carry out scheduled or unscheduled maintenance and may suspend access for non-payment, suspected breach, or to protect the Service.

9. Intellectual property

We own the Service, including its software, branding and design. You own your data. Any feedback you provide about the Service may be used by us royalty-free to improve it.

10. Confidentiality

Each party will protect the other party's confidential information received through use of the Service.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, special or incidental losses, or for loss of profits, business, goodwill or data. Our total liability for any claim arising from the Service is capped at the fees you paid us in the 12 months before the claim arose.

The Service is a software tool for capturing, organising and sharing proof-of-delivery records. It does not constitute legal, insurance, transport compliance, accounting or other professional advice, and no duty of professional care arises from your use of it. You should obtain your own professional advice on record-keeping, data protection compliance and insurance cover (including professional indemnity and cyber insurance) appropriate to your operations. We are not liable for any loss arising from your reliance on the Service in place of such advice.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

12. Indemnity

You will indemnify us against claims arising from your data or content, your misuse of the Service, your breach of these Terms, or infringement of third-party rights through material you submit.

13. Term and termination

Either party may stop using or cancel the Service at any time. On termination you may export your data for 30 days, after which it will be deleted subject to any legal retention obligation. Clauses that by their nature should survive termination will survive.

14. Suspension

We may suspend access where fees are overdue or where we reasonably believe these Terms have been breached.

15. Changes to these Terms

We may update these Terms from time to time. Where a change is material we will notify you. Continued use of the Service after a change takes effect means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute will be submitted to the exclusive jurisdiction of the courts of England, except that either party may bring a small-claims matter in the appropriate local court.

17. Contact

Questions about these Terms can be sent to hello@deliverysigner.app.